My support contracts give you piece of mind. You know exactly who to call if your website has an issue that you can't figure out. I will do all what it takes to get the problem solved and make sure you are back up and running quickly.
CMS Made Simple premiere support: $300US*
Includes 3 (three) support incidents per 12 month period on one CMS Made simple website. Response guaranteed within one business day, and we work until the problem is diagnosed, or solved to the best of our abilities. Additional support incidents are charged at $75US/hr
From time to time security fixes and enhancements occur on the CMS Made Simple Core. You could use one of your support incidents to have us upgrade the system to the latest recommended version, to perform a backup, or to perform a site move. The possibilities are endless.
What's Covered (examples)?
- Disk space issues
- Site Moves
- Permissions issues
- Upgrades
- Upgrade Problems
- Your Site's been hacked
- Strange Site Behaviour
- Bugs in the software
- Performing a backup
- Restoring from a backup
What's not?
- Hardware
- Windows desktop related issues
- CSS Related issues (We're not graphic designers).
- Old and unsupported versions of CMS Made Simple
What's Needed:
To properly access your site to perform maintenance, I will require administrator access to the CMS Made Simple admin interface, all information about accessing any control panel for your site, including any tool to manage databases, and either SSH or FTP access to your install.
*Contact us for information about purchasing more tickets for a 12 month period, or for wholesale or multiple site discounts.